How long will it take before my order arrives?
Everything is made fresh to order in our Lab in Oregon. Allow 7-10 days from order to delivery. For international shipping allow 2-3 weeks, times may vary according to customs in your own country.


Does Formula Flawless Ship Internationally?
Yes, we ship to Canada, UK and Ireland, Switzerland, Germany, France and Peru. Please note: You may be required to pay local taxes subject to your country’s customs rules. If you are outside the countries listed here, then email us support@formulaflawless.com.


Will I receive samples with my order?
Complimentary samples are included with all online orders.


How do I track my order?
Currently our shipping goes to USPS, if you are concerned about your order, please email us at support@formulaflawless.com with the subject: ‘Tracking’ and we’ll update you.


What is your returns policy?
Our returns policy can be read by accessing the link at the bottom of this page.


Do you deliver to PO Box Numbers?
Yes, we deliver to PO boxes in the US, we do not deliver to PO Boxes outside the US.


Can I use the serums in place of the face creams?
Yes, the serums can be used alone, but for optimal results we recommend using along with one of the face creams, as they are carefully designed to be combined for unprecedented results and an unmistakable Formula Flawless glow.


How long will this serum bottle last me?
If using twice a day your 1oz Serum will likely last you 1 month.


Should I use it in the morning or night?
Yes, for best results use both in the morning and in the evening.


Can I pair or layer this serum with other serums?
For best results, we suggest, as part of your skincare regimen, applying the F10 finishing serum 3 minutes after applying F3 or any of your choices of face serums. The F10 finishing serum seals everything in for the whole of the day. You can top up your skin during the day with the F9 Skin Glow Vitamin C spray which protects your skin against the environment with high levels of antioxidants. If using F12 firming and tightening serum apply F3 in the mornings and F12 in the evenings.


Can Formula Flawless products be used during pregnancy or breastfeeding?
Most of our serums and creams are safe for use during pregnancy and breastfeeding. Some of our products may have ingredients that are contraindicated for pregnancy and breastfeeding, please check the notes on a product-by-product basis. The notes are contained on the relevant product pages. If you are pregnant, or breastfeeding you should consult your physician or other health care professional.


Do Formula Flawless products contain nuts?
We use nut oils in many of our products and all products are made in the same lab where nut oils are present. Anyone with a nut allergy should not use our products at any time. And anyone living with someone with a nut allergy should not use our products at any time.


Are the products safe to use for all skin types?
All products were formulated to be safe for all skin types.
Please consult your doctor with the list of ingredients found on the website if you have any concerns.


How do I store my products?
Our serums and creams are 100% fresh and free from chemicals and preservatives. Our serums last for 6 months from time of preparation, after which time, their effectiveness starts to reduce. Apart from the F3, they do not require refrigeration, but they are better for being in the fridge to retain maximum effectiveness. Our creams are fresh and we recommend that they are kept in a fridge.


Does Formula Flawless test its products on animals?
We are a cruelty-free company. We never have and never will test our products on animals and we do not have animal testing conducted by anyone else. We are huge cruelty-free advocates for animals and do not support animal testing.


How long do the products last for?
All our serums, apart from F3, last for 6 months without refrigeration, after which time, their effectiveness starts to reduce.
Our F3 Serum lasts for 6 months as long as it is refrigerated.
Our Creams will last 3-6 months as long as they are refrigerated.
Masks and Scrubs do not require refrigeration and are best used within 12 months.

Most important for the creams and serums is to avoid getting your fingers in them, avoid any direct contact with your skin. Treat these just like fresh yogurt, if you get your fingers in the yogurt, it won’t last as long as bacteria from your hands will start to grow.. Use the spoons provided for the creams and with the dropper bottles, try not to let the tip of the dropper touch your skin.


Are the products Vegan?
Our F3 Deep Hydrating Skin Serum contains marine collagen. All other products are vegan.


Which products are good for Rosacea?
Our products work well for people who have Rosacea as we do not use alcohols, added fragrance, artificial coloring or mineral oils. Some of the favourites for Rosacea are the F3 and F10 serums and the F34 Gentle Rose Resurfacing Scrub.


Is it safe to use your products around the eye area?
It is ok to apply the product around your eye but with any product, you never want to put anything so close that it gets into your lashes as the product can run into your eye causing irritation. When applying product around the eye it is best to pat it on with your forefingers as the skin is thinner and more delicate.

Can I use the serums with the F22 eye cream?
Yes, The F22 Eye Cream was formulated to be used with the rest of your Formula Flawless regimen, including The Serum.


Should I use the Serums and Creams Straight after washing my face?
So that the active ingredients remain stable and active, the serums and creams should avoid contact with water. Wait at least five minutes after washing your face before applying Formula Flawless serums and creams to make sure hands and face are completely dry and the skin receives all the benefits of the deeply nourishing ingredients.


Should I use it in the morning or night?
You can use it both in the morning and in the evening.


Can teenagers use these products?
Yes, our products are safe for teenagers


Where are Formula Flawless's products made?
All of our skincare products are made in our own laboratory in Oregon, U.S.


Is my payment secure?
The security of our customers' personal and credit card information is paramount to us and we continue to invest in the development of robust security systems.

Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure transaction area in which to enter your payment information. You can be sure that you have entered a secure area as a small padlock symbol will appear in the address bar of your browser.

We also have secure firewall systems and daily scanning in place, to ensure that any attempted intrusions are swiftly identified, and a biannual penetration security scan conducted by our security partners. We regularly engage with industry experts to seek the most up-to-date security advice, and are constantly seeking to improve upon our rigorous processes.

Do you offer Gifting & personal messages?
We are pleased to prepare all online orders for gifting, with the inclusion of an optional gift message. If you require a personal gift note then reach out to us at support@formulaflawless.com with the subject: “please gift my order”


Can I cancel or amend my order?
Contact us if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.
To receive a full refund to your credit card account, please return the order to us at:

Po Box 713
Williams,
Oregon
97544


Can I sell your products on my own site?
No, your purchase of Formula Flawless products is only for your personal use.
By purchasing Formula Flawless products, you agree not to resell or distribute our products for any commercial purposes.
We may reject or cancel an order if we have reason to believe that your order is not for your personal use.


Do Formula Flawless products contain the preservatives Methylchloroisothiazolinone (MCIT) and Methylisothiazolinone (MIT), Phenoxyethanol, Parabens, Micro Beads, Micro Plastics or any other additives whatsoever?
ABSOLUTELY NOT!
Though Methylchloroisothiazolinone (MCIT), Methylisothiazolinone (MIT), Phenoxyethanol, Parebens, Micro Beads, Micro Plastics and all sorts of other nasty chemicals and additives are widely used in the cosmetics industry we do not and never will use these toxic chemicals in our products.

Every Product we create has No Micro Beads or Micro Plastics, No Parabens or phthalates, No Propyl Paraben, No Sulphates, No Mineral Oil, No Formaldehyde, No Fragrances, No Synthetic Fragrances, No Fillers, No Silicons, No Dyes or Synthetic Colors, No Glycol, No Propylene, No Detergent, No Petrolatum, GMO Free, No Formaldehyde, No Triclosan, No PEG Compounds, No Talc, No Salicylic Acid, No P-Phenylenediamine, No Triclosan, No Butylated Hydroxyanisole, No Oxybenzone, No Hydroquinone, No T.E.A, No D.E.A.
IN FACT, ALL OUR PRODUCTS ARE FREE FROM EVERYTHING OTHER THAN 100% NATURAL INGREDIENTS.


What do you mean by the word "treatment?"
When you see the word "treatment" here at Formula Flawless, we are not advising a healing remedy to some sort of ailment. We simply are using this word to better explain the application and use of a particular product for cosmetic/beauty purposes.


How is product safety testing conducted?
Consumer safety has always been top priority at Formula Flawless. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry and manufacturing for each new formula we create.
Unless otherwise specified, all products are made by us in our own lab in Oregon, US. All products are tested for irritants and allergens using biological assays and human volunteers. We do not test and never have tested our products on animals, nor do we ask others to conduct animal testing on our behalf. We are always researching dermatology, skin ageing and cellular biology and developing new products in our state-of-the-art laboratory as we continue our exploration in delivering the world’s most effective skincare. Our focus is on improving product efficacy without any of the industry standard chemicals, bulking agents and preservatives that only harm our skin over time.


Is the serum fragrance free?
Yes, we never use fragrance in any of our products. Some of our products have a natural pleasant smell from their organic, fresh ingredients. The serums are free of gluten, GMOs, parabens, fragrance, SLS, SLES, DEA, heavy metals, talc and petrolatum/paraffin/mineral oil. It is also free of ANY and ALL the chemicals and bulking agents commonly used in regular skincare which only harm your skin over time. Everything we make is 100% fresh and 100% natural. Like all Formula Flawless products it is also cruelty-free.


Is the packaging recyclable?
All bottles and jars are made out of glass and fully recyclable. Our products are 93% plastic free and our external packaging is all recycled paper shreds.