I read the support inbox myself, so you are not writing to a help desk. Most messages get an answer the same day, and everything gets one within a day or two. If it has been longer than that, check your spam folder and then write again, because something has gone astray.

We make formulas fresh in small batches, so ship times vary with our production cycle. Some orders ship the same day, others take up to 5 business days. Once shipped, delivery takes about 2 to 5 days in the US. Free shipping on US orders $100 and over.

Everything is made fresh in small batches for your order, so nothing here gets restocked or resold. Rather than a returns window that quietly rewards buying three and sending two back, we handle it case by case. If something is genuinely not working on your skin, write to me and we will sort it out between us.

Yes, currently to Canada, the UK, Ireland, Switzerland, Germany, France and Peru. International orders take about 7 to 10 days depending on customs.